Ok, perhaps as much as we push Host Gator it isn’t for everyone, no problem. All you need to do is send an email to support@hostgator.com.au and outline the issues about why you want to cancel the account and they can help you.
They will either offer a quick solution (their customer service is fantastic, no word of a lie!) to remedy the problem or if you are dead set keen on cancelling advise you of how to cancel you web hosting service with Hostgator.